Last year, the LTC pharmacy industry was beginning to explore what artificial intelligence could mean for the future. This year, AI is already being applied to workflows, staffing pressures, operational data, and patient care across pharmacies.
That shift is at the center of the 2026 FrameworkLTC® Innovation Conference, taking place October 12–14 at the Marriott Marquis Chicago. With the theme AI in Action, this year’s conference will give LTC pharmacy professionals the opportunity to see how emerging technology is moving from conversation to practical application.
Here are five reasons to join us in Chicago.
LTC pharmacy billing is not a variation of retail pharmacy billing. Cycle fills, Medicare Part A billing, complex reimbursement across multiple facilities, and accounts receivable cycles that bear no resemblance to point-of-sale retail transactions; these are not features a retail system can bolt on. When retail-extended systems are pushed into LTC environments, the mismatch shows up in billing first. Manual workarounds accumulate. Resubmission fees climb. Month-end becomes a multi-day event that slows down the entire operation.
FrameworkLTC was purpose-built for this environment as a result of three decades of focused investment in long-term care pharmacy. The difference is not a feature list. It is an architecture that was designed around how LTC pharmacy billing actually works.
Last year, we talked about the potential of AI and what it could mean for the future of LTC pharmacy. This year, we are ready to share more about how SoftWriters is approaching that opportunity, where we are investing, and what we are learning as AI becomes a more active part of our strategy.
Throughout the conference, customers will get a closer look at the progress we have made, the early wins we are seeing, and the ways we are exploring AI to improve workflows, strengthen decision-making, and create more value across the FrameworkLTC platform.
The focus will be on practical application rather than broad predictions, giving attendees a clearer understanding of how we are thinking about AI, how it may support pharmacy teams, and what our continued innovation could mean for the future of their operations.
Last year, we introduced the conversation. This year, we are showing how SoftWriters is beginning to put AI into action.
The 2026 Innovation Conference will feature two keynote speakers who will bring timely perspectives on leadership, resilience, workforce change, and preparing organizations for the future.
Jason Dorsey will return with a new keynote focused on leading across generations, helping attendees better understand how different generations communicate, respond to change, and approach the workplace.
Chad Foster will share his experience overcoming significant challenges to become a successful executive, technology innovator, and business leader. His keynote will encourage attendees to approach disruption with confidence while recognizing new possibilities during times of change.
This year’s conference will offer more continuing education credits than ever before, with over 10 CE credits available throughout the event.
Sessions will cover important topics affecting LTC pharmacy, including technology, operations, leadership, clinical care, cybersecurity, financial performance, and industry change. The education program is designed to provide attendees with practical ideas and relevant insights they can bring back to their pharmacies.
The Innovation Conference brings together LTC pharmacy owners, executives, pharmacists, technicians, technology experts, and industry partners from across the country.
Attendees will have the opportunity to learn how other pharmacies are addressing common challenges, improving workflows, supporting their teams, and preparing for future growth.
FrameworkLTC customers will also have access to training and product-focused sessions that provide a closer look at platform capabilities and best practices.
Some of the most valuable conference takeaways come from conversations with people who understand the realities of LTC pharmacy.
Whether those discussions happen during a session, over a meal, or at a networking event, attendees can exchange ideas, compare experiences, and build relationships that continue long after the conference ends.
The 2026 FrameworkLTC Innovation Conference is designed to help pharmacy teams understand what is changing, what is possible, and how they can prepare for what comes next.
Join us October 12–14 at the Marriott Marquis Chicago to experience AI in Action, hear from two engaging keynote speakers, earn more than 10 CE credits, and connect with the LTC pharmacy community.
Early bird pricing has been extended to July 31. Save 20% on attendee registration by securing your spot before prices increase today: