Seamless communication among pharmacies, facilities, and prescribers is essential in long-term care (LTC). When all key players are able to communicate, collaborate, and coordinate care efficiently and effectively, everyone benefits; however, outdated forms of communication have led to endless games of phone tag and fax headaches that impede effective coordination of care.

Recently, SoftWriters partnered with Mediprocity—an industry-leading source of cloud-based secure messaging, forms, and mobile Rx orders—to integrate secure messaging into the FrameworkECM and FrameworkVision solutions. The new SoftWriters and Mediprocity partnership will reduce communication lapses, adding efficiency and accuracy to prescription filling processes and enhancing pharmacy operations.

Learn more about the SoftWriters partnership with Mediprocity and how secure messaging works in LTC pharmacy software.

Meet Mediprocity’s Secure Messaging Solution

According to a recent Mediprocity survey, more than 30 percent of LTC prescription orders needed some form of clarification and follow-up before processing could proceed. Using outdated forms of communication such as phone calls, faxes, and emails to clarify prescription orders causes frequent delays, often requiring pharmacy staff to make 3-4 attempts to get the information they need.

However, Mediprocity is changing the game with its Secure Messaging product. 

Mediprocity’s solution includes secure messaging, forms, mobile Rx orders, and medication count tools. Integration with Mediprocity’s solution enables LTC pharmacy users to coordinate text, images, Rx orders, and documents instantly and securely, combining elements of text messaging and messaging applications for rapid, back-and-forth discussions, mobile and desktop-based applications, and managed contact lists.

To ensure both LTC pharmacy messaging and private data remain protected and secure at all times, Mediprocity’s technology complies with ISO 27001, SOC 2, and HITRUST, as well as any applicable legal and regulatory requirements, such as Health Insurance Portability and Accountability Act (HIPAA) laws. This gives LTC pharmacies, prescribers, and providers a way of safely connecting with each other to collaborate and coordinate care much more accurately and efficiently.

“We’ve seen what secure messaging and the other services we provide can do for pharmacies. Reduced phone calls. Faster clarifications. Fewer lapses in communication. Higher customer satisfaction. Better patient care,” says Nicholas Magers, Mediprocity’s Co-Founder and Head of Business Development. “In a time when labor shortages at pharmacies and facilities alike are an increasing risk, anything that can simplify and speed up coordination between parties is incredibly important. Our partnership with SoftWriters ensures we are helping to do just that.”

How Will the Secure Messaging Integration Work?

FrameworkLTC’s integration with Secure Messaging paves the way for pharmacies to have more dynamic, real-time communication with the LTC facilities and customers they serve. The integration brings Secure Messaging to both new and existing customers of FrameworkECM, FrameworkVision, and Mediprocity.

Wondering what the secure messaging integration will bring? Here’s how it works:

FrameworkECM, SoftWriters’ automated workflow and content management solution, can automatically bring files and messages from Mediprocity into its system, allowing for faster order entry and processing and fewer avoidable delays.

FrameworkVision, SoftWriters’ web-based application for connecting facilities with real-time pharmacy information and pharmacy staff, will embed Mediprocity’s chat into its application to make it easier for facility staff to use the secure messaging functionality.

With the Secure Messaging integration come countless benefits for LTC pharmacies, facilities, and patients, including:

• Quicker order entry and processing

• Fewer phone calls, faxes, and emails

• Faster medication-related clarifications

• Fewer lapses in efficient communication

• Higher customer and patient satisfaction

• Better quality and coordination of care

“Imagine, a pharmacy order entry technician could message a prescriber, who maybe is away from their laptop but still checking their phone, and a nursing station at a facility, whose team members are logged into FrameworkVision,” said Deepika Devarajan, Vice President, Product at SoftWriters. “The nursing station could instantly ask for a clarification, then the prescriber could confirm and fill out any necessary forms, which would then automatically import into FrameworkECM and processing of the order could start right away rather than wait hours for phone tag and email exchanges to take place.”

Enhance Pharmacy Operations with Secure Messaging

The benefits of simple, secure communication with document automation are clear for LTC pharmacies, facilities, patients, and prescribers. Say goodbye to endless phone calls, faxes, and emails, and start sending secure messages today.

In the meantime, want to find out more about LTC pharmacy software and how it’s changing the game? Download The Complete Guide to LTC Pharmacy Software.