Chapter 1
Being Mindful of the Big Picture (From Facility Leaders’ Perspectives)
Lou Ann Brubaker, a consultant and entrepreneur with over 30 years’ experience in postacute care, explained that two key factors dictate customer retention for pharmacies serving LTC and post-acute care facilities...
Chapter 2
Developing a Nuanced Understanding of Customer Needs
Post-pandemic financial pressures are a major driver of nursing facilities’ economic uncertainty. Approximately a third of nursing homes across America don’t know if they’ll be in business a year from now...
Chapter 3
Delivering Insights That Clients Want
The best type of customer retention strategy is the kind that prevents clients from even thinking about jumping ship...
Chapter 4
Making Internal Improvements to Boost Short- and Long-Term Retention
In both the short and long term, pharmacies will benefit from closely monitoring the treatment plans for short- and ultra-short-stay patients...
Chapter 5
Conclusion: Mastering the Art of Retention
FrameworkLTC supports the operational and customer support needs of pharmacies, helping these organizations maintain their mutually beneficial relationships while providing the best possible patient care...
