In the latest episode of the FrameworkFocus Podcast, host Todd Eury sits down with Terry Dean, Director of Product Operations and Execution at SoftWriters, and Amanda Malooley, Agile Product Owner for FrameworkInsight™, to talk about something every long-term care (LTC) pharmacy leader is thinking about—data.
But as Terry and Amanda explain, it’s not just about having data. It’s about knowing what to do with it.
“It’s almost 2026, and we have no shortage of data,” Amanda said. “It’s what you do with that data and how you transform that data into information—and that information into knowledge—that can be used to make business decisions. BI tools aren’t always built with that complexity in mind.”
LTC pharmacies operate in one of the most intricate sectors of healthcare. Between managing payer relationships, coordinating with multiple facilities, and overseeing inventory across all medication types, the flow of information is anything but simple.
Amanda pointed out that this complexity makes it difficult for pharmacies to access clear, actionable insights—something that generic business intelligence (BI) tools rarely address. Without a solution designed for the nuances of LTC pharmacy, many organizations were left contracting with third-party vendors or manually extracting their own data.
"There's things are customers are facing that good data could help them through," Terry noted. "They need to be able to see the data, to make actionable decisions based on the data and be able to come back a day or so later, and say, those decisions made a difference."
FrameworkInsight™ isn’t just another dashboard—it’s a comprehensive BI platform designed specifically for the needs of LTC pharmacies. With daily syncs of pharmacy data, users can view performance in near real-time and track how their decisions impact outcomes day by day.
The platform includes:
Five intuitive dashboards — covering performance, operations, facilities, inventory, and financials.
50+ prebuilt charts and metrics — to evaluate key aspects of pharmacy performance.
AI-powered insights and predictive analytics — to forecast trends and identify issues before they become problems.
In short, FrameworkInsight™ helps pharmacy leaders say goodbye to manual reporting and hello to a smarter, faster, and more proactive way to manage operations.
As the duo shared, FrameworkInsight™ continues to evolve based on user feedback and real-world workflows, ensuring it grows alongside the changing needs of the LTC pharmacy industry.
FrameworkInsight™ empowers LTC pharmacies to take control of their data and transform it into a strategic advantage. With near-live metrics and powerful analytics, pharmacies can uncover operational inefficiencies, forecast trends, and make decisions that drive better outcomes for both business and patient care. As Terry and Amanada summed it up, FrameworkInsight™ is helping our customers move from data to decision—quickly and confidently.
Ready to see how smarter business intelligence can transform your pharmacy?
Explore FrameworkInsight™ and discover how you can evaluate your operations and growth potential with clear, actionable insights.
In addition to the player above, you can also listen to the full episode using one of the links below:
FrameworkFocus is focused exclusively on Long-Term Care Pharmacy. We release a new episode every month that addresses the hottest topics in LTC pharmacy through timely interviews with industry trailblazers, thought leaders, and LTC pharmacists. Follow and subscribe to the podcast wherever you listen so you do not miss an upcoming episode.