Technology is a must-have in the pharmacy industry today. Automation empowers pharmacies to work more efficiently, provide better service for their customers, and identify new opportunities to optimize and scale their business over time.

With that said, not all pharmacy management systems (PMS) are created equal, and wasting time and resources using subpar, ill-fitting technology certainly won’t do you any favors. Sometimes, making the transition to another solution is in order. However, switching from one pharmacy solution to another can be daunting—at least without the right support to help you successfully learn, implement, and launch your new platform. 

Here’s what you need to know about switching long-term care (LTC) pharmacy software:

All About FrameworkLTC’s Concierge Onboarding Experience

With the right onboarding and implementation experience, switching LTC pharmacy software can be made a painless process—and that’s exactly what we aim to do at SoftWriters. Our onboarding team partners with you every step of the way, from day one to launch, in order to aid in the transition and help maximize the full potential of your new LTC pharmacy software. 

During your 90-day Concierge Onboarding Experience, you’ll be paired with an implementation specialist, who will serve as your primary point of contact as you switch to the FrameworkLTC platform. Throughout each stage of our Concierge Onboarding Experience, our team does the heavy lifting, allowing our pharmacy customers to focus on continuing to do what they do best: meet the needs of LTC facilities and patients.

Here’s what FrameworkLTC Concierge Onboarding Experience typically entails:

Discovery & Design

Our Concierge Onboarding Experience begins with an in-depth review and documentation of your pharmacy’s current workflow and business model. Next, we schedule a kickoff call with your team to introduce you to the entire onboarding process, prepare you for what to expect, discuss your customer journey, confirm your scope of work, schedule weekly meetings, and answer any questions you may have.

During this stage of the onboarding experience, we also provide a helpful checklist with any requirements necessary for your team to complete before we move to the next milestone. The onboarding checklist helps to ensure your environment is properly configured to maximize the effectiveness of your new LTC pharmacy software.

Hardware & IT Requirements

After the initial discovery and design step, we focus on hardware and IT requirements, such as any necessary changes or updates to your pharmacy’s server, database, or computers. Once you’ve determined your organization’s hardware and infrastructure needs, our team will assist you with the required product installations to ensure the process goes as smoothly as possible for you and your team.

Implementation Phase

Next comes the implementation phase, during which we complete a thorough review of your medical record and label requirements. We also guide you through any setups, configurations, workflows, integrations, and other processes that are critical to your business model, setting you up for success when you start using your new solution.

On-Site Instruction

Training your team to use your new LTC pharmacy software is another milestone that we incorporate as part of our Concierge Onboarding Experience. For this step, we can either join you on-site or meet virtually for training on workflows, labeling, initial and final review, toting, reporting, integrations, and so on. We also finalize processes to move to the next, most exciting phase of the project: validation and launch.

Validation & Launch

Before launch day, you need to ensure everything is properly configured before deciding it’s all systems go. During this step, we validate your setup and determine whether any additional training is necessary for launch. Our onboarding team can be on-site for launch day or standing by remotely to help you get started on the right foot.

Remote Billing Training

We provide comprehensive, remote billing training after launch day so that it coincides with your pharmacy’s first and second billing cycles. Our team will follow your pharmacy for two billing cycles to ensure that everything is running smoothly within the live environment and that you’re comfortable with the process.

Ongoing Support and Training

Your launch day is only the beginning. After implementation and launch, you’ll be connected with your account manager, who will take over as your primary point of contact for day-to-day questions and support. Our customer support team is available for technical issues or questions should they arise, and our call center is available 24/7. 

Additional training is always available on any topic and is strongly encouraged in order to achieve the best results. We don’t just leave you high and dry, either; our team shares regular resources to help your organization succeed. 

For example, we offer monthly newsletters, webinars, networking and live learning opportunities, regular updates to our blog, and more. Plus, you’ll gain access to the Help Center, which is complete with knowledge base articles, training videos, community forums, and more—basically, everything you need (and more) to make the most of your new LTC pharmacy software!

Partnering with FrameworkLTC to Switch LTC Pharmacy Software

With the right software partner, you can maximize your LTC pharmacy’s potential—without slowing down your operations during the transition. The FrameworkLTC pharmacy management platform and Concierge Onboarding Experience are uniquely designed to help you maximize the efficiency and effectiveness of your LTC pharmacy.

Ready to kick-start the transition to a pharmacy management system that’s purpose-built for long-term care? Schedule a demo to learn more about FrameworkLTC and our Concierge Onboarding Experience.