Consulting and Professional Services

Get expert guidance when you need it most and uncover hidden inefficiencies with a consultation

Transform Your Pharmacy Operations with Expert Guidance

Maximize your FrameworkLTC investment with SoftWriters' dedicated team of consultants and technical professionals. With over 30 years of industry leadership in pharmacy management solutions, we provide a variety of both virtual and on-site consultation and professional services engagements tailored to your pharmacy's unique needs.

Your Long-Term Success is Our Goal

Leverage our expert consultants to overcome known hurdles and identify hidden inefficiencies.

30+ Years…

of combined experience working with FrameworkLTC and ancillary products across our team of consultant experts.

Specialized Support…

from our experienced consultants empowers your pharmacy to extract the full potential from your tools and overhaul pharmacy operations.

Consulting Services Designed for Long-Term Care Pharmacies

Our experienced consultants specialize in optimizing pharmacy processes and workflows to deliver measurable results. With tailored solutions, we offer the following consulting services:

System Optimization Consulting

  • Tailored recommendations for utilizing the Framework platform to its fullest potential.

  • Configuration guidance to align with your pharmacy's unique needs.

Operational Efficiency Assessments

  • Comprehensive evaluation of pharmacy workflows.

  • Recommendations for improving efficiency and reducing operational bottlenecks.

Training and Education

  • Access to Framework Academy for in-depth learning.

  • Team training sessions focused on implementing recommended changes.

Regulatory and Compliance Support

  • Expert guidance on maintaining compliance with state and federal regulations.

  • Workflow adjustments to meet evolving industry standards.

Growth and Expansion Planning

  • Consulting on scaling pharmacy operations for new business opportunities.

  • Strategic insights for tackling growth challenges.

Explore Our Service Offerings

Consultations

Our consultants provide a range of services designed to enhance pharmacy processes and workflows. These services include both on-site and virtual engagements. Following the consultation, the pharmacy will receive comprehensive documentation, including access to FrameworkAcademy for implementing any recommended changes. To ensure continued success, our consultants will conduct focused monthly check-ins for three months, designed to support the implementation of recommendations and address any forward-looking questions.

Popular Consulting Service Offerings

  • Billing Process Optimization

  • Inventory Management Improvement

  • Workflow Efficiency Audits

  • Overall Pharmacy Health Check

  • ECM Automation

Talk to a Consultant to Learn More

Professional Services

Our professional services team provides a range of services, including custom scripting, installation assistance, and server migration support. Professional services are a perfect fit for pharmacies that need an on-demand extension of their team for ad-hoc projects. Below is an overview of some of the key services our professional services team offers.

Popular Professional Service Offerings

  • Server Migration Assistance

  • FrameworkLTC Product Suite Upgrades

  • New Product Implementations

  • SQL Query and Script Writing Support

  • Custom Report Building

Learn More About Professional Services

  • “We’re a growing pharmacy, and reimbursements are dropping – we needed to find more efficient ways to do business. The ROI on bringing a SoftWriters professional consultant in was 30 days.”

    Michael Counts, Owner, Uvanta Pharmacy, Southern Missouri

  • "Softwriters services team was essential to Waltz Pharmacies successful transition to Framework LTC. Our SoftWriters representative was professional, engaged and willing to get into the trenches with our team to ensure a smooth 'go live'".

    Courtney Oland, RPH, President

    Waltz LTC Pharmacy

  • "With expert guidance, we transformed our workflows and billing processes. The result? A 180-degree turnaround and significantly improved margins."

    Tarek Mazloum, RPH

    CET Pharmacy Group

  • "Working with Kirill has been a game-changer for our company. His deep expertise, strategic approach, and patient guidance have consistently exceeded our expectations. What sets him apart is his generosity with time and genuine commitment to our success. More than just a consultant, he's become a trusted friend and invaluable partner. We recommend Kirill to any organization seeking exceptional service and meaningful collaboration. "

    James Liang, Pharmacy Manager

    Kalamazoo Long Term Care Pharmacy

  • "After we transitioned to FrameworkLTC, Michaela took on the role of our expert consultant. It quickly became clear that she possessed extensive knowledge across all pharmacy departments and proved to be an invaluable resource for my team. She assisted in enhancing our billing processes, introduced Framework Flow, and offered reassuring guidance that we were on the right track to success. Since then, I have come to view Michaela as a friend and a reliable contact for any new questions or concerns. I am truly appreciative of the relationships we've formed with the Softwriters team and I am thrilled to continue advancing our business through their innovative solutions.”

    Emily Powers, President

    Medicine Express

Meet Our Team of Consultants

  • Kirill V.

    Consultant | Workflow and Inventory

  • Michaela S.

    Consultant | Workflow and Billing

  • Rich F.

    Consultant | ECM and Automation

  • Steve C.

    Professional Services | SQL and Database Administration

  • Pat G.

    Professional Services | Networking and Vendor Integrations

  • Kathy M.

    Professional Services | Installations and Configurations

What to Expect From a Consult

In Person and Virtual Consults Available

Connect with your consultant virtually or in person depending on the pharmacy’s need. These can be 1 on 1 or group discussions and reviews.

Product & Integration Specific Reviews

Get expert guidance and input on your SoftWriters products and 3rd party integrations based on your unique workflows. In addition to Framework product reviews, Softwriters also offers advice on 3rd party integrations including a Sage 300 review, which is included in most billing consults.

Continued Training & Support

After the consultation is completed, your pharmacy will be provided in-depth documentation on the recommendations and how to implement them as well as access to FrameworkAcademy to train members.  

1:1 Dedicated Consultant

Each consultation, you’ll be paired with your very own dedicated consultant. Ask questions, get feedback in real time, and uncover opportunities to enhance your pharmacy’s operational efficiency.

A La Carte Services

Need help configuring a report, setting up a conditional SQL workflow, or identifying a one off recurring problem? Our Professional Services consultants partner with your pharmacy as an extension of your team for one-time projects.

Customized to your Unique Workflow

We know that no two pharmacies are exactly alike. Our recommendations and reviews are anything but one-size-fits-all. We treat each consultation like a unique one-off, and our recommendations are tailored to your pharmacy’s unique needs and day-to-day operations.