Answers to the Most Frequently Asked Questions About Pharmacy Management Systems
Pharmacy management systems are often the linchpin that keeps pharmacy operations running smoothly, accurately, and efficiently. In long-term care (LTC), nearly every pharmacy uses at least one software solution—and the average LTC pharmacy uses six different technology vendors.
Whether you’re already making use of a pharmacy management system or looking to implement one soon, you likely have questions about the technology. We’ve got the answers for you.
1. What are the key features and capabilities of top pharmacy management systems?
Certain features and capabilities are must-haves when you’re looking for a pharmacy management system—especially in the nuanced long-term care industry. Key features of top pharmacy management systems include:
Automated workflows: Pharmacy staff can automate key tasks from manual workflows to improve operational efficiency and reduce errors.
Real-time insights: With access to real-time data and analytics, your LTC pharmacy can assess and improve production, billing, and inventory management.
Pharmacy billing: Sophisticated features—such as the ability to support Medicare Part A, prospective billing, and split billing—help simplify and streamline the complex billing processes that are unique to long-term care.
Regulatory compliance: Regulatory compliance is a must. The right vendor will ensure their product is always timely, offering built-in checks and balances to help customers stay compliant.
But that’s not all. Other features focused on document management, medication regimen review (MRR), vaccine management, and more are also incredibly useful for pharmacies. Knowing which specific features to look for is essential for finding the right solution to meet your unique needs.
2. What are the common concerns associated with pharmacy management systems?
Adopting and implementing a pharmacy management system can be daunting, and it’s natural to have questions and concerns about the solution you choose. Some of the most common concerns associated with pharmacy management systems include:
Scalability: The last thing you want is to choose a solution that will only work for a short amount of time. Like any expanding business, you want the ability to continue using the solution as your pharmacy grows over time.
Data security: Pharmacies deal with protected health information (PHI) just like other healthcare providers. That’s why it’s important to choose a secure pharmacy management system that’s designed to safeguard patient data.
3. Do pharmacy management systems integrate with other solutions?
System integration is what separates the useful from the invaluable. Leading pharmacy management systems offer a number of different integration options, and the very best can even support custom interfacing requests.
For example, many pharmacy management systems integrate with EHRs/EMARs, automated dispensing systems, central fill packaging systems, courier systems, third-party data services, and more.
4. What are the most important factors to consider when choosing a pharmacy management system?
Implementing a pharmacy management system can really help you take your business to the next level—but not all solutions are created equally. When choosing a solution for your long-term care pharmacy, it’s important to consider:
Long-term care focus: Traditional pharmacy management systems often lack the advanced features of a solution that’s purpose-built for long-term care. For example, features like facility-centric customization and compliance packaging may not be necessary for retail stores—but they can make all the difference for LTC pharmacies.
Vendor partnership: Don’t choose a vendor that will leave you high and dry. You need a true vendor partner to support you through onboarding, implementation, and continuous training. Asking the right questions will help determine whether a vendor is the right strategic partner for your pharmacy.
Customization options: No two pharmacies are exactly the same, which is why cookie-cutter software is less than ideal. It’s important to choose a solution that you can customize to align with how you work (and not the other way around) to truly optimize workflows and improve accuracy and efficiency.
Frequency of updates: Even the best pharmacy management systems get stale over time. Look for a solution with regular product releases and enhancements. A vendor partner who is committed to innovation will regularly update their solution based on industry changes and customer feedback.
Prime Your Pharmacy Business for Success with FrameworkLTC
If you’re searching for a pharmacy management system designed for long-term care, look no further than FrameworkTLC.
Our team speaks fluent long-term care, with solutions built and managed by experts in the LTC pharmacy space. We have experienced and passionate pharmacists on staff in every area of the organization, from support reps and implementation specialists to product managers and the leadership team.
And it’s not only our long-term care expertise that separates us from other pharmacy management systems: FrameworkLTC’s integrated solutions offer all the features, functions, and customization options you need to run a well-oiled pharmacy business that’s primed for lasting success.
Still trying to decide if you need a pharmacy management system that’s designed for long-term care? Check out 9 Signs It's Time to Upgrade to LTC-Designed Pharmacy Software or subscribe to our blog for more guidance on all things pharmacy tech.