What You Missed at the FrameworkLTC Innovation Conference

FrameworkLTC Innovation Conference Recap 2025

From September 15–17, hundreds of long-term care (LTC) pharmacy leaders gathered at the Sheraton San Diego for the 15th Annual FrameworkLTC Innovation Conference. Over three days, the event delivered invaluable opportunities for education, networking, and innovation, all centered on advancing the future of LTC pharmacy.

Continuing Education Sessions That Mattered

The conference featured a lineup of powerful CE-accredited sessions designed to equip attendees with knowledge and strategies for today’s most pressing challenges.

One of the highlights was the session led by Chad Worz, PharmD, BCGP, FASCP, Chief Executive Officer of the American Society of Consultant Pharmacists (ASCP). Dr. Worz emphasized the shared responsibility across the industry to ensure that no patient loses access to essential medications as new legislation and pricing models come into effect. His insights provided attendees with a timely call to action and a roadmap for safeguarding patient care.

In a powerful keynote address, trust expert David Horsager shared insights from his industry-leading research, The Trust Outlook®. Horsager revealed how the world’s top leaders and organizations build trust to boost creativity, performance, and bottom-line results. Attendees discovered why trust is the greatest competitive advantage—and most importantly, how to earn it and keep it.

Another impactful CE session was led by Chris Callahan of Echelon Risk + Cyber, who brought his extensive experience overseeing cybersecurity strategies for LTC pharmacies. Callahan outlined practical ways to strengthen an organization’s security posture—from safeguarding sensitive information and systems to improving internal accountability. His message was clear: business and leadership play a critical role in advancing cybersecurity maturity and ensuring trust, resilience, and long-term success.

The conference concluded its CE program with Mark Fulton’s Regulatory Roundup, which provided an overview of recent and upcoming regulatory changes impacting LTC pharmacy. Fulton highlighted provisions of the Inflation Reduction Act (IRA) coming in 2026 that will introduce Medicare price negotiations and new reimbursement pathways. He also covered the sweeping One Big Beautiful Bill Act (OBBBA), which will reshape Medicaid and social services alongside major shifts in federal spending priorities. Fulton further examined evolving federal agency policies under the second Trump administration and discussed state-level trends, including lawsuits against PBMs and the expansion of pharmacy deserts amid closures.

Spotlight on Sponsors and Exhibitors

This year, we were proud to host 35 exhibitors, including our Diamond Sponsors: Rx4Route, Eyecon-RxSafe, MHA/Net-Rx, and RxCloud by ECW Solutions.

• Rx4Route not only shared their expertise on streamlining pharmacy delivery processes but also underscored the urgency of addressing pharmacy deserts. As Doniyor Sattarov, VP of Operations at Rx4Route, put it: “Expanding pharmacy care into underserved regions is essential to meeting the growing demand for access to medications.”

• RxCloud led a session highlighting the importance of strong digital defenses in an increasingly connected world. From ransomware and data breaches to insider threats, their session offered actionable strategies for securing digital infrastructure with tools such as encrypted communications, access controls, and real-time monitoring.

Beyond these sessions, the exhibit hall buzzed with demonstrations of the latest technologies and solutions designed to help LTC pharmacies enhance accuracy, reduce costs, and improve patient outcomes. Exhibitors like PointClickCare, MHA, and BD Parata also hosted private meeting rooms for personalized instruction and deeper conversations with pharmacy leaders.

Hands-On Training with FrameworkLTC Experts

A core feature of the Innovation Conference is the private, hands-on training led by SoftWriters experts. Over 2.5 days, customers had the opportunity to dive into practical, real-world applications of FrameworkLTC. From the implementation team to technical product owners,  attendees are equipped with actionable insights, answers to their toughest questions, and strategies to get the most out of their solutions.

Looking Ahead

The 15th Annual FrameworkLTC Innovation Conference was more than an event—it was a powerful reminder of how education, innovation, and community can come together to shape the future of LTC pharmacy.

📅 Save the Date: October 12–14, 2026
📍 Chicago, IL | Marriott Marquis

We can’t wait to build on the energy and ideas shared in San Diego and bring the LTC pharmacy community together again in Chicago for an even bigger, better, and more impactful conference.

About SoftWriters
SoftWriters Inc. is the leading provider of pharmacy management software solutions that are purpose-built for long-term care (LTC) pharmacies. Trusted by over 750 LTC pharmacies, FrameworkLTC, SoftWriters' flagship platform, has set the standard for driving efficiencies, saving money, and elevating patient care through automated workflows, robust integrations, scalability, and connectivity to SoftWriters' complete suite of innovative software products designed to meet the needs of LTC pharmacy operations. 

Founded in 1998, SoftWriters is headquartered in Pittsburgh, PA, and serves LTC pharmacies of all sizes throughout the U.S. with its tenured team of domain practitioners and technology experts. SoftWriters is a Microsoft® Certified Partner for Independent Software Vendor solutions, and a member of the American Society of Consultant Pharmacists, the American Society of Automation in Pharmacy, and the Senior Care Pharmacy Coalition. Learn more about SoftWriters and its solutions for long-term care pharmacies at softwriters.com. 

SOURCE: SoftWriters, Inc. 

CONTACT: SoftWriters, Inc. 271 North Shore Drive, Suite 400, Pittsburgh, PA 15212

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