A Preview of the 15th Annual FrameworkLTC Innovation Conference | FrameworkFocus™
Where LTC Pharmacy Connects: A Preview of the 2025 FrameworkLTC Innovation Conference
In this episode of FrameworkFocus™, we’re taking you behind the scenes of the upcoming FrameworkLTC Innovation Conference. This annual gathering brings long-term care pharmacy professionals together for three days of connection, collaboration, and forward-thinking innovation.
Formerly known as the User Conference, the event now has a new name that better reflects its purpose and future direction. But as Marketing Specialist Mitchell Ross explains, the heart of the event hasn’t changed; it’s only grown stronger.
“The show has always been about our software... helping those who use FrameworkLTC,” Ross shared. “But it's more now. It's about accelerating innovation, it's about sharing ideas, it's about shaping what's next—the future of the LTC space.”
That shift in emphasis is driving new energy and intention behind every part of the conference, from the keynotes and breakout sessions to hands-on workshops and peer networking. The theme, Accelerating Innovation, underscores a collective commitment to keeping pace with change in the LTC pharmacy space and leading it.
A Show for Everyone in LTC Pharmacy
One of the goals this year is making sure that every stakeholder who touches the FrameworkLTC software—no matter their title or level—is represented and supported at the event.
“Every person who touches that software, from the top to the bottom, we want you there at the show,” said Mitchell. “We’re creating content for each of you.”
The conference offers tailored content and opportunities for all attendees, from owners and executives to billing specialists, pharmacy operations leads, and IT professionals. The variety of sessions reflects the diversity of roles and real-world challenges that pharmacy teams face daily.
“It’s bringing everyone to one place, having a point of connection, and generating conversations,” Mitchell added. “Ultimately, it's about building relationships. That’s what the show is about.”
A Vendor’s View: High-Quality Attendees, High-Impact Connections
Matthew Gilbert, VP of Business Transformation and Major Accounts at RxSafe, a Diamond sponsor of this year’s event, also joins the episode. From his perspective, the FrameworkLTC Innovation Conference is not just another industry trade show—it’s where serious decision-makers and thought leaders gather to make meaningful connections.
“It’s the quality of the attendees,” Matthew emphasized. “FrameworkLTC is the premier LTC software in the market, so you're getting the best of the best. The quality of the few hundred people who show up there is through the roof. So, the big thing is connecting with thought leaders and networking with the premier LTC pharmacies out there.”
As someone who has attended for the past four years, Matthew has seen the conference continue to grow, and his team is leaning in even more this time around.
“We went for a bigger booth this time,” he shared. “It’s been steadily growing and growing, and we wanted to capitalize on that.”
For vendors like RxSafe, the conference is more than just an opportunity to showcase products; it’s a chance to participate in the conversation shaping the industry's future.
A Look Back: AI in Action
To give listeners a preview of the kind of content they can expect at this year’s event, this episode also features audio from one of the standout sessions from the 2024 conference:
“AI Masterminds – Customer-Inspired AI: Solving Real LTC Pharmacy Challenges.”
This powerful session featured insights from SoftWriters’ AI Mastermind Cohort, a hand-picked group of customers pioneering AI use in Long-Term Care Pharmacy. Together, the panel explored how artificial intelligence can address today’s biggest operational hurdles while also shaping the future of pharmacy practice.
Panelists included:
Danielle Greer, VP of Product, SoftWriters
Terry Dean, Director of Product Operations and Execution, SoftWriters
Eric Cheung, Solutions Architect, Guardian Pharmacy
Morgan Honeycutt, President, Mac’s LTC Solutions
This conversation offered a compelling look at what’s possible when customer insight and cutting-edge technology come together. This provides an example of the peer-led, future-forward dialogue the Innovation Conference is built on.
Looking Ahead to FrameworkLTC Innovation Conference
Whether it’s your first time attending or you’ve been with us year after year, the 2025 FrameworkLTC Innovation Conference promises an experience that’s both familiar and refreshed—grounded in the strength of community, and aimed squarely at the future of long-term care pharmacy.
From inspiring speakers to tactical insights, high-impact networking to real-world solutions, this is where LTC Pharmacy connects, grows, and innovates.
Register now at frameworkltc.vfairs.com.
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FrameworkFocus™ is focused exclusively on Long-Term Care Pharmacy. We release a new episode on the second Wednesday of every month that addresses the hottest topics in LTC pharmacy through timely interviews with industry trailblazers, thought leaders, and LTC pharmacists. Follow and subscribe to the podcast wherever you listen so you do not miss an upcoming episode.