Customer Support
Are You Using The New Help Center?
Customer pharmacies can visit the Help Center for self-service access to:
Detailed knowledge base articles
Centralized ticketing
Important announcements
On-demand webinars
Software releases for download
Release notes that detail the updates of each software version
Content is available for the complete suite of SoftWriters solutions. New to the Help Center? Click “Get Access” to submit your request for an account.
Customer Engagement Zone
Customer pharmacies, visit the Customer Engagement Zone (CEZ) to access the following:
Forms and label information
Call Center
Our Call Center is available 24/7. Simply call us at 412-231-9310 to reach the first available application analyst. If an analyst is not immediately available, you may leave a message and the first available analyst will return your call. An incident number will be assigned to your call, and support notes from all analysts will be recorded to your incident number. You can also email support@softwriters.com.
Remote Access
We also offer personalized support using remote access. Here, the application analyst will be able to connect directly to your PC and control FrameworkLTC on your workstation. Click the button and enter the code provided by your analyst to begin the remote access.
Email Support
Please provide your contact information and a brief description of your problem. A SoftWriters' representative will be notified and contact you soon. All fields are required.