Customer Spotlight: How PharmScript Stays Competitive with the PCC and FrameworkLTC Interface
In part two of three in our PointClickCare partnership series, we’ll introduce one of our mutual customers, PharmScript, to get a feel for how they are leveraging the powerful interface with PCC.
Meet Michael Gerdes RPh, Director of Clinical Systems and Jaclyn Strumpf CPhT, Asst. Director of Clinical Systems at PharmScript, who sat down with us recently to share their background, insights, and experiences using the FrameworkLTC and PointClickCare interface to improve business operations and outcomes. Let’s get started:
Who is PharmScript?
As a Limited Liability Company, PharmScript operates 18 pharmacies that service long-term care facilities and assisted living communities across 20 different states. From prescription dispensing, to compounding and packaging, to formulary management and cost-containment, to immunization administration, and more, PharmScript provides a variety of pharmaceutical services to its customers.
In an effort to ensure the most effective and efficient care possible down the funnel, PharmScript uses advanced technology and the leading automation equipment. This allows the organization to double down and meet all the wants and needs of its customers, while also providing flexible, customizable intuitive software to enable seamless solutions for patients.
The success of integrating with the FrameworkLTC and PointClickCare Interface
Since 2014, PharmScript has integrated and used the interface between FrameworkLTC and PointClickCare to connect pharmacies with long-term care and post-acute facilities. The interface plays a major role in the business at PharmScript, accounting for nearly 80% of overall orders. By interfacing with FrameworkLTC and PointClickCare, PharmScript enables its pharmacies to utilize a variety of tools that can create better products for its customers. Some of the notable features of the interface include:
Therapeutic interchange programs
Pharmacy alert messaging when reorders cannot be filled
Pharmacy formulary uploads
Order syncing, which creates more automation and faster turnaround of medication order processing and delivery
Not only does this improve overall efficiencies between pharmacies and facilities, but it also ensures patients are receiving medications and care in a timely manner.
What does the day-to-day workflow look like using the interface?
A robust interface allows pharmacists to satisfy their customers and ultimately extend the benefits to the patients in need. In describing the workflow as it is experienced on a daily basis, as well as when engaging with a new facility, Gerdes and Strumpf explain the system movement and productivity as follows:
Undergoing real-time ADT messaging through the HL7 integration, which establishes automation for creating and updating resident profiles.
Generating medication orders electronically, which provides pharmacy users the ability to process and review the orders more efficiently and safely.
“When engaging a new facility, the FrameworkLTC integration with PointClickCare allows for an exchange of electronic data to assist with implementation processes, and it creates a much smoother transition for the customer,” shared Gerdes and Strumpf.
The PharmScript difference
The bottom line for many pharmacies is that to compete and win new business, they need to provide the best quality product for their customers. That’s exactly what the FrameworkLTC and PCC interface strives to do, and for PharmScript the interface does this through its effective tools and digital advances.
In terms of competitive differentiators, PharmScript provides a unique value to customers when they're using the interface: cost-effectiveness.
“Therapeutic Interchange and cost-containment practices have been highly emphasized with integrated PointClickCare customers, providing documented financial benefit for nursing facilities and patients,” according to Gerdes and Strumpf.
Because PointClickCare is constantly integrating changes as technology evolves, PharmScript feels confident it will continue to ride the digital wave and provide its customers with the most current solutions possible.
“PointClickCare has ongoing development with the FrameworkLTC interface, allowing Pharmscript to stay at the forefront of technology and provide innovative processes, tools and communication for our customers,” explained Gerdes and Strumpf.
Evolving during unprecedented times
COVID-19 has shifted business plans for many industries, and the world of long-term care and post-acute care facilities has felt a major impact. To ensure pharmacies and facilities alike stay ahead of the constant changes, PharmScript will continue to advocate for those in need while providing the quality tools that can help us get through this pandemic.
“With more and more states mandating e-prescribing, the long-term care and post-acute settings are trending towards establishment of EHR systems and direct integration with the pharmacy vendors,” said Gerdes and Strumpf. “PharmScript wishes to continue being not only a proponent of electronic messaging of pharmacy data, but also an advocate for our customers.”
We hope you enjoyed part of our PointClickCare partnership blog series. Check back next time for part three, where we’ll discuss our ongoing relationship with Absolute Pharmacy, a non-sterile compounding pharmacy that uses best practices to provide services fueled by technology.